FAQ

DELIVERY INFORMATION

Royal Mail  - Delivery within 1-3 working days

£1.50 postage up to £4.50 order

£2.50 postage from £4.51 - £20.00 order

FREE P&P ON ALL ORDERS OVER £20.00

 

 

CAN I CANCEL OR EDIT MY ORDER?

Orders are processed the same day as you order them, so if we haven't already started on your order, you are able to edit or cancel an item. Unfortunately, if we have already started to process your order we are not able to cancel or amend it.

 

CAN I RETURN AN ORDER?

If you need to return an order, please contact us on echoandsproutdesigns@gmail.com. You are responsible for the return postage costs 

Please note that personalised items or sale items are non returnable.

 

MY ORDER HAS ARRIVED DAMAGED

Firstly we are very sorry to hear this.  We cant always control what happens in transit even though we package our orders accordingly.

Please get in touch with us and send us a photograph of your order and we will do our upmost to rectify things for you.